Privacy Policy

1. Introduction

game77 operates the online gaming platform accessible at game77.onl (the "Platform"). We are committed to protecting the privacy and personal data of all registered players, visitors, and users of the game77 platform, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations.

This Privacy Policy describes the types of personal data game77 collects, the purposes for which it is collected, how it is used and stored, with whom it may be shared, how long it is retained, and the rights available to you as a data subject under Philippine law.

By registering for a game77 account or accessing the game77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to the terms of this Privacy Policy, you should not create a game77 account or use the Platform.

This Privacy Policy should be read alongside the game77 Terms & Conditions, which govern your use of the Platform.

2. Data Controller Identity

For the purposes of this Privacy Policy and Philippine data protection law, the data controller responsible for your personal data is:

As data controller, game77 determines the purposes and means of processing your personal data. All requests relating to your personal data — including access requests, correction requests, deletion requests, and objection to processing — should be directed to game77 through the contact details listed in Section 16 of this Policy.

3. Personal Data We Collect

game77 collects the following categories of personal data from registered players and platform users:

game77 applies the principle of data minimisation — we collect only the personal data that is necessary for the specific purposes described in this Privacy Policy. We do not collect sensitive personal information (such as medical records, political affiliations, or religious beliefs) unless expressly required by a regulatory obligation.

4. How We Collect Your Data

game77 collects personal data through the following channels:

• Direct collection: Information you provide when completing the game77 registration form, submitting KYC documentation, making deposits or withdrawal requests, contacting our support team, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the game77 platform, including IP address, browser information, device identifiers, and session activity logs generated by our platform infrastructure.
• Payment processors: Transaction reference data received from GCash, Maya, GrabPay, BPI, BDO, 7-Eleven CLiQQ, Coins.ph, and other approved payment processors when you fund or withdraw from your game77 account.
• Identity verification services: Data received from third-party KYC and identity verification service providers during the account verification process.
• Cookies and similar technologies: Data collected through cookies, web beacons, and similar tracking technologies as described in Section 10 of this Policy.

5. How We Use Your Personal Data

game77 uses your personal data for the following purposes:

• Account creation and management: To register your game77 account, verify your identity and age, maintain your account, and process account closure requests.
• Platform operation: To operate the game77 casino, sports betting, bingo, slot, arcade, and other gaming services, and to process game outcomes and account balances.
• Payment processing: To process deposits and withdrawals via GCash, Maya, and other approved methods, and to reconcile transaction records.
• Legal and regulatory compliance: To fulfil game77's obligations under Philippine anti-money laundering laws, PAGCOR regulatory requirements, and data protection obligations, including filing mandatory regulatory reports and responding to lawful requests from Philippine authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account abuse, and unauthorised access, and to maintain the security of the game77 platform.
• Responsible gaming: To monitor gaming activity for indicators of problem gambling behaviour, administer self-exclusion and deposit limit requests, and fulfil our responsible gaming commitments.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical and account assistance through live chat and email.
• Marketing and promotions: To send you promotional offers, bonus notifications, and game updates where you have provided consent to receive marketing communications. You may opt out of marketing communications at any time.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving the game77 platform, optimising user experience, and developing new features.

6. Legal Basis for Processing

game77 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual necessity: Processing required to perform the contract between game77 and the player — specifically, to operate the player's account, process transactions, and deliver gaming services.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including consent to marketing communications and cookies. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Legal obligation: Processing necessary to comply with game77's legal obligations under Philippine law, including anti-money laundering regulations, PAGCOR regulatory requirements, and tax obligations.
• Legitimate interests: Processing necessary for game77's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement, provided such interests are not overridden by the data subject's rights and interests.

7. Data Sharing & Disclosure

game77 does not sell your personal data to any third party under any circumstances.

game77 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the relevant purpose:

• Payment service providers: GCash, Maya, GrabPay, BPI, BDO, 7-Eleven CLiQQ, Coins.ph, and USDT processing services, solely for the purpose of processing deposits and withdrawals.
• Identity verification and KYC providers: Third-party services used to verify player identity, age, and document authenticity as required by game77's compliance obligations.
• Game content providers: Licensed game studios and content providers (such as PG Soft and Evolution Gaming) to the limited extent necessary to facilitate the delivery of their games through the game77 platform.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform infrastructure service providers who process data on behalf of game77 under data processing agreements that require them to maintain equivalent data protection standards.
• Regulatory and law enforcement authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by applicable law or a valid legal order.
• Professional advisers: Legal, accounting, and audit firms engaged by game77, subject to professional confidentiality obligations.

8. International Data Transfers

Where the operation of the game77 platform requires the transfer of your personal data outside the Philippines — for example, to cloud infrastructure providers or game content providers whose servers are located in other countries — game77 ensures that such transfers are conducted in compliance with the Data Privacy Act of 2012 and its implementing rules.

International data transfers by game77 are subject to one or more of the following safeguards:

• Transfer to a country that the National Privacy Commission (NPC) of the Philippines has determined provides an adequate level of data protection.
• Implementation of binding contractual clauses that impose data protection obligations on the recipient equivalent to those applicable in the Philippines.
• Transfer to recipients who have implemented binding corporate rules approved by the NPC or an equivalent recognised standard.

9. Data Retention

game77 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with game77's data deletion procedures, unless retention for a longer period is required by a specific legal obligation.

10. Cookies & Tracking Technologies

game77 uses cookies and similar tracking technologies on the game77.onl platform for the following purposes:

• Strictly necessary cookies: Cookies required for the basic functioning of the platform, including maintaining your login session, remembering your language and currency preferences, and enabling core gaming functionality. These cookies cannot be disabled without impairing the platform's operation.
• Performance and analytics cookies: Cookies that collect anonymised data about how players use the game77 platform — such as which pages are visited most frequently and whether users encounter errors — to help game77 improve platform performance.
• Functionality cookies: Cookies that remember your preferences and customisations, such as game lobby sorting preferences and notification settings.
• Security cookies: Cookies used to detect and prevent fraudulent or abusive activity, including brute-force login attempts and session hijacking.

You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the game77 platform. game77 does not use advertising or tracking cookies for the purpose of building behavioural advertising profiles or sharing tracking data with advertising networks.

11. Data Security Measures

game77 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and the game77 platform is protected using TLS 1.2 or higher (256-bit SSL encryption).
• Encryption at rest: Sensitive personal data stored in game77's databases — including identity data, KYC documents, and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to systems containing personal data is strictly limited to authorised game77 personnel whose roles require such access, and is governed by role-based access control policies and multi-factor authentication requirements.
• Intrusion detection and monitoring: The game77 platform and supporting infrastructure are monitored continuously for security threats, anomalous activity, and potential data breaches.
• Penetration testing: game77 conducts regular security assessments and penetration testing of the platform to identify and remediate vulnerabilities before they can be exploited.
• Data breach response: game77 maintains an incident response plan for personal data breaches. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, game77 will notify the National Privacy Commission (NPC) and affected players in accordance with the Data Privacy Act of 2012 and its implementing rules.

12. Your Data Subject Rights

Under the Data Privacy Act of 2012 of the Philippines and its implementing rules, you have the following rights as a data subject with respect to your personal data held by game77:

To exercise any of the above rights, please contact game77 through our 24/7 live chat or via the support email address listed in Section 16. game77 will respond to data subject requests within 15 business days of receipt, as required by the Data Privacy Act of 2012 and its implementing rules.

13. Children, Minors, and Age Restrictions

game77 actively verifies the age of all registered players as part of the account registration and KYC process. If you are a parent or guardian and believe that a minor under your care has registered on game77 without your knowledge, please contact our support team immediately at the contact details in Section 16 so that the account and associated data can be promptly addressed.

14. Third-Party Platforms and Services

The game77 platform may contain references to or integrations with third-party services — for example, game content from licensed game studios. game77 is not responsible for the privacy practices of third-party platforms or services. Each third-party service provider operates under its own privacy policy.

game77 conducts due diligence on third-party service providers prior to engagement and requires all providers who process personal data on behalf of game77 to comply with data protection obligations equivalent to those set out in this Privacy Policy. However, game77 cannot guarantee the data practices of entirely independent third parties.

15. Amendments to This Privacy Policy

game77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform operations, or data processing practices. The date of the most recent revision is displayed at the top of this document.

Where amendments are material — meaning they significantly affect how game77 collects or uses your personal data, or the rights available to you — game77 will notify registered players via email to their registered email address and/or by displaying a prominent notice on the game77 platform prior to the amendment taking effect.

Your continued use of the game77 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, please contact game77 support to discuss your options, including account closure if you wish to withdraw from the platform.

16. Contact Information & Data Protection Officer

For all privacy-related enquiries, data subject requests, complaints, or questions about this Privacy Policy, please contact game77 through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, via the game77 platform at game77.onl
• Response Time: Privacy enquiries acknowledged within 1 hour; substantive responses within 15 business days

If you are not satisfied with game77's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.